Introduction
At Electric Twin Ltd, we are committed to protecting the privacy of our website visitors and service users. We have appointed a Data Protection Officer (DPO) who is responsible for overseeing any questions or concerns related to this privacy notice. If you have any queries or wish to exercise your legal rights, please contact the DPO using the details provided in the Contact Information section of this policy.
This policy explains how we collect, use, and protect your personal data.
How We Collect Your Data
We collect data in the following ways:
Data you provide to us: This includes information you input when you subscribe to our services, complete a form, or correspond with us via our website.
Data we collect automatically: When you navigate our website, we may collect information like your IP address, browser type, and usage patterns through cookies and similar technologies.
Data collected through visitor identification technology: We use third-party services that may match your IP address and other technical data against business databases to identify the company or organisation you are visiting from. This helps us understand which organisations are interested in our services and enables us to contact prospective business customers.
Types of Data Collected
Personal Identification Information: Name, email address, telephone number, etc.
Financial Data: Credit card numbers and billing information, processed through secure gateways.
Technical Data: IP addresses, browser types, operating system details, and other technology on the devices you use to access the website.
Professional Data: Company name, job title, and business contact details that may be inferred or matched through visitor identification technology.
Use of Data
Your data is used to:
Provide and improve our services.
Process transactions.
Communicate with you, including providing customer support and updates about our services.
Enhance website functionality and user experience.
Comply with legal requirements.
Identify and contact prospective business customers who may benefit from our services.
Sharing Your Data
We do not sell or rent personal data. We may share your data with:
Service providers who assist us with our business operations.
Legal authorities when required by law.
Lead identification and sales engagement providers who process visitor data to help us identify prospective business customers.
Cookies and Tracking Technologies
In addition to standard cookies and analytics tools, we use the following tracking technologies on our website:
Visitor Identification (Instantly/Leadsy): We use a script provided by Instantly (powered by Leadsy) that collects technical data such as your IP address and browser information. This data is processed by Instantly to identify the company or organisation associated with your visit, and may be used to match your visit with publicly available business contact information. For more information about how Instantly processes this data, please refer to Instantly's privacy policy at instantly.ai/privacy.
Visitor Identification (RB2B): We use a script provided by RB2B that collects technical data such as your IP address and browser information to identify US-based professional visitors to our website by matching visits against publicly available LinkedIn profile data. This allows us to understand which individuals from prospective business customers are engaging with our content. For more information about how RB2B processes this data, please refer to RB2B's privacy policy at rb2b.com/privacy.
LinkedIn Insight Tag: We use the LinkedIn Insight Tag, a script provided by LinkedIn Corporation, which collects technical data such as your IP address, browser and device information, page URL, and timestamp. This data is used to measure the performance of our LinkedIn advertising campaigns, build audiences for retargeting, and analyse website traffic from LinkedIn members. LinkedIn may also use this data for its own purposes, including ad personalisation. For more information about how LinkedIn processes this data, please refer to LinkedIn's privacy policy at linkedin.com/legal/privacy-policy.
This processing is carried out on the basis of our legitimate interest in identifying and engaging with prospective business customers (Article 6(1)(f) UK GDPR). You may object to this processing at any time by contacting us using the details in the Contact Information section below.
Lead identification and sales engagement providers: Instantly/Leadsy, RB2B, LinkedIn.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Your Rights
Under data protection laws, you have rights including:
Access: You can request copies of your personal data.
Rectification: You can request correction of inaccurate personal data.
Erasure: You can request erasure of your personal data under certain conditions.
Restrict Processing: You can request the restriction of processing of your personal data.
Object to Processing: You can object to the processing of your personal data.
Data Portability: You can request the transfer of your personal data to another organisation or directly to you.
Security
We are committed to ensuring that your information is secure. We have implemented measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
Changes to This Policy
We may update this policy from time to time by publishing a new version on our website.
Contact Information
For any inquiries or concerns regarding our privacy practices, please contact our DPO using the email address security@electrictwin.com.
Electric Twin Ltd's Website Data Privacy Policy reflects our commitment to the advanced protection of data and our dedication to transparency in our digital interactions. Through this policy, we strive to empower our users and clients, ensuring a secure and reliable experience with our pioneering services.