Privacy policy

Introduction

At Electric Twin Ltd, we are dedicated to safeguarding the privacy of our website visitors and service users; this policy sets out how we will handle your personal data.

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How We Collect Your Data

We collect data in the following ways:

• Data you provide to us: This includes information you input when you subscribe to our services, complete a form, or correspond with us via our website.
• Data we collect automatically: When you navigate our website, we may collect information like your IP address, browser type, and usage patterns through cookies and similar technologies.

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Types of Data Collected

• Personal Identification Information: Name, email address, telephone number, etc.
• Financial Data: Credit card numbers and billing information, processed through secure gateways.
• Technical Data: IP addresses, browser types, operating system details, and other technology on the devices you use to access the website.

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Use of Data

Your data is used to:

• Provide and improve our services.
• Process transactions.
• Communicate with you, including providing customer support and updates about our services.
• Enhance website functionality and user experience.
• Comply with legal requirements.

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Sharing Your Data

We do not sell or rent personal data. We may share your data with:

• Service providers who assist us with our business operations.
• Legal authorities when required by law.

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Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

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Your Rights

Under data protection laws, you have rights including:

• Access: You can request copies of your personal data.
• Rectification: You can request correction of inaccurate personal data.
• Erasure: You can request erasure of your personal data under certain conditions.
• Restrict Processing: You can request the restriction of processing of your personal data.
• Object to Processing: You can object to the processing of your personal data.
• Data Portability: You can request the transfer of your personal data to another organisation or directly to you.

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Cookies

We use cookies to improve your experience on our website. For more information, please refer to our Cookie Policy.

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Security

We are committed to ensuring that your information is secure. We have implemented measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

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Changes to This Policy

We may update this policy from time to time by publishing a new version on our website.

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Contact Information

For any inquiries or concerns regarding our privacy practices, please contact us at:

info@electrictwin.com

This policy is effective as of 14 November 2023.

Electric Twin Ltd's Website Data Privacy Policy reflects our commitment to the advanced protection of data and our dedication to transparency in our digital interactions. Through this policy, we strive to empower our users and clients, ensuring a secure and reliable experience with our pioneering services.